It deals with the written work that piles up in the evening, after the job. In practice, the agent reads each incoming enquiry and extracts what you need to price it: type of work, site address, photos, requested timing, contact details. It flags what is missing and drafts the reply asking the customer for it. Once your quote is done, it checks that the quote carries the details required for repair, maintenance and call-out work, and that the ten-year liability certificate is attached. It then keeps the list of quotes sent and drafts follow-ups on the dates you set. Nothing reaches a customer without your approval.

What it does not do: visit the site, take measurements, set a price or a margin, grant a discount. Those decisions are yours. For price enquiries in general, outside the building trades, the approach is described on our enquiries and quotes agent page.

