It takes over the repetitive part of the work that comes before bookkeeping and review, the part that is done today by email and phone. On a typical collection day:
- for each client file, it compares the list of expected documents (bank statements, purchase invoices, expense claims, contracts) with what has arrived;
- it drafts a reminder in the firm's tone, listing exactly what is missing;
- it reads incoming documents, extracts amounts, dates and suppliers, and flags anything unreadable or duplicated;
- it keeps a status for every file, so the engagement manager sees only the blocked files each morning.

What it does not do: it signs nothing, files no tax return and sends no message a staff member has not approved, at least for the first weeks. The approval rule is written down with the firm before the agent starts.

